As we count down to our 1,000th review, we’ve been looking back on 17 years of helping Kiwis find smarter finance solutions. Lending rules tighten (remember the stories about people being declined for crazy one off items like a single lotto ticket), then loosen, and interest rates fluctuate, but one thing stays the same: people. Real situations, real pressure, and real relief when a loan actually solves the problem instead of adding to it. Rather than tell our story ourselves, we’d like to let our customers tell it—through a few of the reviews that mean the world to our team.
When you’re tired of jumping through hoops
Sometimes you do everything right, research the options, read the glowing promises, and still get nowhere. Brittany’s experience is a reminder of why advocacy matters and why careful, human assessment beats one-size-fits-all rules.
"When all I needed was a helping hand .. contacting loan smart was my best decision. Shayaan helped me without making me jump through hoops easy to deal with and such a great outcome glad I finally found someone who actually looked at my application properly not just the money I owed, definitely will be using these guys again if I’m in the same situation"
Guidance that makes the process feel simple
Great lending isn’t just about approval; it’s about clarity. Shannah’s story shows how a proactive consultant can turn a stressful process into a smooth one – simply by taking the time to explain.
"I had an excellent experience working with Melvyn on my loan approval. He was incredibly helpful, professional, and efficient throughout the entire process. Melvyn took the time to explain everything clearly, answered all my questions promptly, and made what could have been a stressful experience feel smooth and straightforward. I truly appreciate his support and dedication - highly recommend him to anyone looking for a reliable and knowledgeable loan expert!"
From “no options” to funds in the account
When you’ve heard “no” for months, it’s easy to give up. Tupu’s experience captures what we aim to do every day: respond quickly, communicate clearly, and get a practical result.
"My name is Tupu M and I will like to share my best experience with Loansmart. Its' has been 3 months since seeking everywhere else with other Finance's company and banks for some help for refinancing my debts...and I found NONE AT ALL. Thought I give up but as was scrolling through videos on youtube and suddenly came across a Loansmart ad. I thought I'll just give it a try and see by quickly filling that little form and send it away and "voilà" ...amazingly, the response from Mr Adnan Topiwala (Loansmart Representative) came straight away and I couldn't believe myself how fast it took. Application sent on Friday (19/09/25) in the afternoon, and Monday now (22/09/25) in the morning I received the MONEY in my account...WOW...this is the best service I have ever come across with before, just spot on. The whole experience and loan process by Mr Adnan Topiwala was at 'Professional Level' easy to talk to, easy to understand with all the information's provided by listening to Mr Adnan makes it much easier and fast for the whole loan process to complete. So, I will like to extend my word of appreciation to Loansmart for your help and especially to Mr Adnan Topiwala for a great service. Thank you very much. Keep up the good work"
Smart options that tip the scales towards financial wellbeing
A loan isn’t always the full answer – sometimes it’s the structure that matters most. Pele’s review highlights how debt consolidation can turn a short-term need into long-term breathing room.
"I had an excellent experience with Loansmart and would like to especially acknowledge Sahil for his outstanding service. I initially applied for a small loan to cover an immediate need, however Sahil took the time to understand my situation and suggested debt consolidation, an option I wasn’t aware was available to me. This has significantly improved my financial outlook. His professionalism, knowledge, and support throughout the process were second to none. I highly recommend Loansmart and commend Sahil for his dedication to clients."
When “declined” isn’t the end of the story
Norma’s experience is exactly why we dig deeper. If Plan A isn’t available, we look for Plan B that still improves the outcome – and keeps things moving.
"Fast and easy process, they help you with other options if you have any credit debt. Special thanks SAHIL CHAWLA, excellent service and great customer service, he can make you feel comfortable, confident and connected. I have applied for so many loan finances but they were all rejected, and I searched online for a better loan place and I found loansmart/ Sahil has work to make my debt merge together with one loan and it’s the better option for me as I was struggling. He made another offer when my requested amount wasn’t approved and that’s what us as customers like is when our request got rejected we were able to get another offer and work out what needs to be done to make it happen but not like I have experience with other loan brokers they rejected and that’s it. Thank you so much LOANSMART and lots of thanks to Sahil with his amazing and well experienced work. You deserve a raise"
Seeing the person, not just the numbers
For us, lending is about understanding the full picture. MDL MR’s review shows what happens when someone really listens and then delivers on the goal of saving money and improving stability.
"I have had the pleasure of encountering Jonathan Wilson. He has provided me with the most excellent and brilliant service I could ask for. I talked with numerous other companies and people but no one was able to understand my situation and the help I needed. I was always trying to find a way to help my financial status and save money. Jonathan was the only person who was able to see my situation and help me so effortlessly. Now I am saving money and I'm in a better financial position."
Turning scepticism into confidence
"Sahil Chawla from Loansmart was extremely helpful. I was a bit apprehensive at first and didn’t think I could get a debt consolidation loan however he was able to give me options and really helped me understand what that actually meant for me and he explained everything so I could understand exactly what he meant. He made the process so easy and super quick I was still skeptical thinking I was being scammed until I saw that my debts were cleared and the funds in my account exactly as he said! Fantastic service and a great result!! Thank you Sahil and thank you Loansmart."
Support—especially when plans change
Life happens. Angie’s story is about responsive service, quick turnarounds, and sticking with the plan even when circumstances change.
"Fantastic service not once, but twice! I found them online, and requested a personal loan to upgrade my vehicle. The staff member who got my request was incredibly helpful (thanks heaps Andrea! ; ) and I got the loan approved and paid quickly (thanks guys!). The vehicle I purchased ended up with a serious mechanical fault and they were fully supportive of me buying another vehicle while I worked out something with the car yard that I purchased the original car from (to help me save on my spiralling rental car costs!). I had absolutely great service from Murray and his team, and I highly recommend them to anyone needing a loan! From one very happy customer"
What these stories say about our team
Across all of these experiences, you can hear the same values: no judgement, clear communication, smart options, and fast action. Whether it’s Shayaan removing the hoops, Melvyn unpacking the process, Adnan moving quickly, Sahil restructuring debt, Jonathan advocating for the person, Andrea and Murray stepping up when plans change – those values are evident across our team.
We’re excited for review number 1,000, but the real milestone is the people behind each one. If you’re weighing up your options – or you’ve been told “no” too many times – talk to us. We’ll look at your full picture and work hard to find a smarter way forward.
Apply online or chat with our team today.
