COVID-19 (Coronavirus) latest updates

The following information is current as at Wednesday 25 March 2020. We will update this page with any new developments when available.

Like many New Zealand businesses, Loansmart is adapting rapidly as the impact of COVID-19 unfolds throughout the country. We’ve set up our staff to work remotely, and we are continually monitoring the latest information from the Government. We are making changes within our business operations to help our clients through this difficult time.

Please read our recent post on how you can help to slow the spread of the virus here. It has a lot of information on how you can protect yourself and those you care about with numerous different links to the Government website(s) on the matter.

New Loan Applicants

As Loansmart offers a complete online loan solution from application to payout we will not require you to visit our office as we do not require face to face meetings with our customers. We do not anticipate any disruption to our normal service and will continue to prioritise getting your funds to you as quickly as possible. Please call us on 0800 255 155 if you require any assistance

Existing Loans – Unforeseen Hardship

If your circumstances change in the coming weeks due to the COVID-19 situation and you are concerned you may not be able to make repayment(s) to your loan, or you are experiencing unforeseen hardship, please contact our customer service team as soon as possible on 0800 255 155, or email us at enquiries@loansmart.co.nz (please remember to include your loan contract number).

Read more about Unforeseen Hardship on this page.

Stay Safe out There

And PLEASE check-in on the elderly and vulnerable

Remember, often the elderly or vulnerable won’t ask for help – take the initiative, you may very well keep someone in your community from harm and unnecessary COVID-19 exposure.

Be kind. Check-in on the elderly or vulnerable.

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We are a NZ registered Financial Service provider – FSP Number 7461 and also a member of Financial Services Complaints Ltd – our FSCL Number is 617.

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